Refund and Download
Refund Policy
At La Mandrine, we strive to provide the highest quality products and services to our customers. However, we understand that exceptional circumstances may arise, and we are here to help you in these situations. Please read our Refund Policy below carefully to understand your refund rights and responsibilities.
1. Reimbursement of Downloadable Digital Works:
Downloadable digital works are considered intangible goods and non-returnable once downloaded. Therefore, we do not offer refunds for purchases of this type of content unless there is a major defect or the product does not conform to its description.
If you believe that a downloadable product you have purchased has a major defect or is not as described, please contact our support team at contact@la-mandrine.com as soon as possible to discuss refund options.
Purchases made more than 30 days ago are no longer refundable
2. Reimbursement of Printed Works sent by Mail:
For works printed and mailed, we accept refund requests in the following cases:
The product received is damaged during delivery.
The product received does not correspond to the description provided on our site.
The product was purchased less than 30 days ago
To request a refund in any of these cases, please contact our customer service at contact@lamandrine.com within 30 days of purchasing the product. You will need to provide photos of the damaged product or a detailed description of the problem encountered.
Once your refund request is accepted, we will provide you with instructions for returning the product. Return costs will be our responsibility.
The refund will be made upon receipt of the returned product and after verification of its condition.
3. General Conditions:
To be eligible for a refund, you must have purchased the product directly from our site.
Refunds will be made using the same payment method used for the original purchase.
We reserve the right to refuse refund requests in the event of fraud or abuse of our refund policy.
Purchases made more than 30 days ago are no longer refundable
4. Changes to the Refund Policy:
We reserve the right to change this refund policy at any time without notice. Any changes will be effective immediately upon posting on our site.
We encourage you to regularly check this page to stay informed of any changes to our refund policy.
For any questions or additional assistance regarding our refund policy, please do not hesitate to contact us at contact@lamandrine.com .
Thank you for your understanding and trust!
The La Mandrine team
Download Policy
Welcome to the La Mandrine website
We are delighted to offer you a platform where you can discover and acquire exceptional digital works. Before downloading any content, please carefully read our download policy below.
Payment Process : To download our digital works, you must make a payment via our secure platform. Once payment is confirmed, you will have access to download the purchased content.
Use license : By purchasing a digital work on our site, you acquire a personal and non-exclusive use license. This license authorizes you to use the downloaded content for personal, non-commercial, non-transferable purposes. Any commercial use or redistribution of the content is strictly prohibited without our prior written consent.
Intellectual Property : All intellectual property rights to the digital works available on our site belong to La Mandrine. By downloading content from our site, you acknowledge and agree to respect the copyright and other intellectual property rights associated with that content.
Download Format : The content you download will be available in a format compatible with standard devices and software. We are not responsible for any compatibility issues encountered with third-party devices or software.
Security of Downloads : We implement security measures to protect downloads to our site. However, we cannot guarantee the absolute security of downloaded files. It is your responsibility to maintain the security of your device and information when downloading and using content.
Technical Support : If there is a problem with a download, please contact our technical support team at contact@lamandrine.com . We will endeavor to quickly resolve any issues you may encounter.
By downloading content from our site, you fully and unreservedly accept the terms of our download policy. We reserve the right to modify this policy at any time without notice. We encourage you to check this page regularly for any updates.
If you have any questions or concerns regarding our download policy, please do not hesitate to contact us at contact@lamandrine.com .
Thank you for your trust and support!
The La Mandrine team